Privacy Policy
This statement discloses the policies and privacy practices for The Housing Authority of the City of Fort Myers (HACFM) website and services. In an effort to build users’ trust and confidence, HACFM promotes the principles of disclosure and informed consent. HACFM has a commitment to users’ privacy and thus discloses its policies on data collection, usage, and sharing of information.
HACFM may capture implicit information from users who visit the website for aggregate statistical analysis and site customization. Implicit information is data that can be gathered without directly asking a user. Aggregate statistical analysis means HACFM reviews trends based on overall information rather than identifying individual users.
HACFM may solicit email for site feedback, information requests, and contribution information. Users may submit such information voluntarily. HACFM does not disclose personal identifying information to third parties.
IP addresses are logged to track website visitors. An IP address is a unique numerical identifier assigned to a host computer. HACFM logs IP addresses to associate visits with numerical identities but does not use them to personally identify users.
The HACFM website may contain links to external websites. HACFM is not responsible for the privacy practices or content of such external sites.
- Personal Data Collected: HACFM may collect the following types of personal data:
Identifying Information: Full name, mailing address, phone number, and email address.
Housing & Financial Information: Rental history, income details, and housing status.
Communication Preferences: Records of communication between you and HACFM, including email, SMS, and phone interactions.
Technical Information: IP addresses, browser types, device identifiers, and cookies for website analytics. - Collection Methods: We collect personal data through:
- Online forms and applications on our website.
- Cookies and tracking technologies when you visit our site.
- Phone calls, SMS, and email communications.
- Third-party verification services (for housing eligibility, credit reports, etc.).
- Purpose of Data Collection: Your data is collected to:
- Provide housing services and administer the Housing Choice Voucher Program.
- Send notifications, alerts, and appointment reminders via SMS, email, and phone.
- Process applications and maintain eligibility records.
- Improve user experience through website analytics and service optimization.
- HACFM does not sell, trade, or share personal data for marketing purposes.
- Data Sharing & Third Parties: We may share your data with:
- Government agencies for regulatory compliance.
- Service providers and contractors (e.g., administration, IT support, property managers) who assist in program administration.
- Legal entities when required by law or to protect against fraud.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- Data Storage & Retention: Your information is stored on secure servers located in the United States. We retain personal data for as long as necessary to provide services or as required by law. When data is no longer needed, it is securely discarded using industry-standard practices, including encryption and or shredding.
- Security Measures: HACFM implements industry-standard encryption, firewalls, and access controls to protect your data. However, no online transmission is 100% secure.
- User Rights & Opt-Out: You have the right to:
- Access, update, or delete your personal data.
- Request a copy of the data we have collected.
- Opt-out of data collection for certain services.
- Withdraw SMS consent at any time by replying STOP to any text message.
- For assistance, you may contact us at (239) 344-3220
- International Data Transfers
HACFM does not engage in international data transfers. All personal information remains within the United States.
